Privacy Policy

This Privacy Policy explains how Foxygames Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our online casino website. We are committed to ensuring your privacy and protecting your personal data in compliance with all applicable laws and regulations, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection legislation.

1. Data Controller Information

Foxygames Casino is operated by [Operator Name], with registered office at [Registered Address], United Kingdom. As the data controller, we are responsible for determining the purposes and methods by which your personal information is processed. For any data protection queries, you can contact our Data Protection Officer via email at [DPO Email Address] or by mail to our registered address.

2. Types of Personal Data Collected

We collect and process various categories of personal data to provide and improve our services. The types of data we may collect include:

• Identification data: Name, date of birth, gender, and photographic identification documents.
• Contact information: Address, email address, and telephone number.
• Account details: Username, password, and security questions/answers.
• Financial data: Payment card information, bank account details, and transaction records.
• Usage data: Login history, gaming activity, device information, IP address, browser type, and cookies.
• Communications: Customer support interactions, feedback, and correspondence.
• Verification data: Documentation required for age verification, anti-money laundering, and responsible gambling checks.

3. Purposes of Data Processing

We process your personal data for the following purposes:

• To register, manage, and maintain your account.
• To verify your identity and age as required by law.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and ensure the integrity of our platform.
• To comply with legal, regulatory, and licensing obligations, including anti-money laundering and responsible gambling requirements.
• To communicate with you regarding your account, service updates, and support requests.
• To detect and prevent fraud, security breaches, and other unlawful or unauthorized activities.
• To conduct statistical analysis, research, and service improvements.
• To provide marketing communications, if you have given your consent.

4. Legal Basis for Processing

We only process your personal data where there is a lawful basis under data protection laws. These bases may include your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, and our legitimate interests in ensuring the security and functionality of our services.

5. Data Sharing and Disclosure

We may share your personal data with:

• Regulatory authorities and law enforcement agencies, where required by law or regulation.
• Payment service providers and financial institutions to process transactions.
• Third-party service providers who assist in delivering our services (such as IT support, payment processing, and marketing), subject to strict confidentiality agreements.
• Other companies within our corporate group, as necessary for operational purposes.

We do not sell or rent your personal information to third parties for their marketing use.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms, to protect your information in accordance with UK data protection laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable legal requirements. After the relevant retention period, your data will be securely deleted or anonymized.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restrict processing: Request restriction of processing under specific conditions.
• Right to data portability: Request transfer of your data to another provider.
• Right to object: Object to certain types of processing, including direct marketing.
• Right to withdraw consent: Withdraw your consent for processing where consent is the legal basis.

You may exercise these rights by contacting our Data Protection Officer. We may need to verify your identity before fulfilling your request. Some rights may be subject to legal limitations.

9. Security Measures

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. While we strive to protect your information, no method of data transmission or storage can be guaranteed as entirely secure.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The latest version will always be available on our website, and significant changes will be communicated to you where appropriate.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [DPO Email Address] or by mail to [Registered Address], United Kingdom. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data protection rights have been infringed.